How to Create Online Surveys

Curious about how to create online surveys that actually get results? You're in the right place! This guide will walk you through the process, from choosing the right questions to analyzing the responses.

In this article, we will discuss:

• How Do I Create Surveys?
• Navigating the Surveys Page
• How To Manage My Surveys
• Review

How Do I Create Surveys?

1. Log in to your account via https://www.web.com/my-account/login.
2. In your Account Manager, click Websites on the left side of the page:

   • If you have an eCommerce plan, then click Launch.

     Please Note: If you have one eCommerce product, you will be directly routed to your eCommerce dashboard.
   • If you have a Website plan, then click Launch Website Builder.

3. Once you are inside the eCommerce page, click Customers on the left menu, then select Surveys from the drop-down:

   

4. Next, click the Create Survey button on the Surveys page:

5. You will now be taken to a page where you can create your survey.
6. Start by choosing a template by clicking the Templates 

icon on the left side. You will have two options:

1. Custom Survey Template
2. Tell Us How We Did Template

Custom Survey Template

Follow the steps below to edit the Customer Survey Template.

• Click the Layout icon on the left to edit the survey:

  

• You can edit the following according to your preference:

• Top of Survey – Change the Form Heading, Subtitle, and enter a Description at the top of the survey:

  

  
  
  
  Please Note: For the default custom survey layout, you will have four questions presented. You can update the Title, Field Type, enter a Helper text, and check the Is Required checkbox of each question. You can also delete an existing question or add a new question.

  The Title field – This is where the title of your question goes:

  

  The Field Type – You can choose from any of the five options depending on which type you want to choose for your question. These are Text Field, Text Area, Radio Buttons, Dropdown, and Multiple Select. The default field type chosen is the Text Field:

  

  Text Field – Prompts customers to enter a short answer to a question. They can enter up to 140 characters:

  

  • Text Area – Prompts customers to enter a long answer to a question. They can enter up to 1000 characters:

    

  • Radio Buttons - Prompts customers to choose an answer using a radio button. You can update each radio button with answers related to your question in the Options section. If you want to add more options, click the plus icon:

    

  • Dropdown - Prompts customers to select an answer from a drop-down menu. You can update each option with answers related to your question by changing the field under the Options section. If you want to add more options for the drop-down, click the plus icon:

    

  • Multiple Select - Prompts customers to select multiple answers by clicking on checkboxes. You can update each option with answers related to your question by editing the Options field under the Options section. If you want to add more options, click on the plus icon:

    

3. Once satisfied with your survey, you can either Save or Publish it. Click Save in the top left corner to save the survey for later editing or click Publish in the top right corner.

Tell Us How We Did Template

Follow the steps below to edit the Tell Us How We Did Template:

• Click the Layout icon on the left to edit the survey:

  

• You can edit the following according to your preference:

  • Top of Survey – Change the Form Heading, Subtitle, and enter a Description at the top of the survey:

    

    
    

  • Question 1 – Update the color of the numbers and the Business Name that will show in the question:

    

  • Question 2 – For the second question, add a Helper Text to guide customers on what to enter on the answer field/empty box. If you check the Is Required box (indicated by a red asterisk on the survey), customers will be required to add comments before submitting:

    

• Once satisfied with your survey, you can either Save or Publish it. Click Save in the top left corner to save the survey for later editing or click Publish in the top right corner.

Please Note: Upon clicking the Publish button, this does NOT publish the actual survey form to your website automatically. An embedded link will be generated, and you can use this to embed the survey form on your website so that it will be visible to the customers. View the How to Manage My Surveys section below for more information.

Navigating the Surveys Page

1. Log in to your account via https://www.web.com/my-account/login.
2. In your Account Manager, click Websites on the left side of the page:

   • If you have an eCommerce plan, then click Launch.

     Please Note: If you have one eCommerce product, you will be directly routed to your eCommerce dashboard.
   • If you have a Website plan, then click Launch Website Builder.

3. Once you are inside the eCommerce page, click Customers on the left menu, then select Surveys from the drop-down:

   

4. You will see a list of your surveys on the right of the Surveys page.

   • If your Survey Form is saved as Draft, click on the vertical ellipsis beside the Edit Survey Page button, and you will be given two options:

     

     • Delete – Delete the Survey Form draft.
     • Duplicate – Create an additional Survey Form by duplicating the selected Survey Form. When you click Duplicate, it will prompt you to edit the survey.

When your Survey Form is shown as Draft, this means that your Survey Form is still not live on your website. Customers cannot fill it out yet, and you need to publish it to get it live. To start publishing the draft, follow the instructions below:

1. Click on the Edit Survey Page button:

   

2. On the upper-right corner, click Publish:

How To Manage My Surveys

Once your Survey Form has been published, you can monitor and manage the responses coming in. Below are some of the options you can find in managing your Survey Form.

Important: For you to be able to show the following options in your Survey Form, you need to have the form published and in a Published status first.

1. Log in to your account via https://www.web.com/my-account/login.
2. In your Account Manager, click Websites on the left side of the page:

   • If you have an eCommerce plan, then click Launch.

     Please Note: If you have one eCommerce product, you will be directly routed to your eCommerce dashboard.
   • If you have a Website plan, then click Launch Website Builder.

3. Once you are inside the eCommerce page, click Customers on the left menu, then select Surveys from the drop-down:

   

4. In the Publish Survey Form section, click on the vertical ellipsis:

Then, you have the following options:

1. Share – The following links will be generated:

   • Share link – Copy and send the generated link to the recipient so they can view the survey form:

     

   • Embed link – Copy the generated embed link to embed the survey form to your website to make it visible to your website:

     

2. Delete – Delete the survey form created. Select Yes once the confirmation message shows up to delete the form successfully.
3. Duplicate – Create a copy of the same form. You will be given the chance to make amendments before saving it as a draft or publishing it.
4. Survey Insight – Monitor the responses submitted by your customers here.
5. Pause – Temporarily hide the survey form from your website, and customers will not be able to submit any surveys/insights. To make the survey form visible again, click on the vertical ellipsis again and select Resume.

Review

Now that you know how to create online surveys, it's time to put your knowledge into action. Start gathering valuable insights from your audience and use them to improve your online business. Remember, the key to success is to keep your surveys engaging, relevant, and easy to complete.