eCommerce: Using Custom Inventory Templates

Custom inventory templates are your ticket to making product information management in eCommerce easier. You can import or export product details from these templates in just one go, which means data will accurately and efficiently be updated across your channels of sales. A custom import template helps us read the information from your file properly when uploading a CSV file. A Custom Export Template is essentially the same thing; however, it is used in exporting your product information.

eCommerce uses an Automated Inventory Feed to receive quantity and product updates from your suppliers to update your sales channels. You can use this feed to import your supplier's catalog to create products.

For more information, select the options below:

How to Manage Custom Inventory Templates

  1. Log in to your account via https://www.web.com/my-account/login.
  2. In your Account Manager, click Websites on the left side of the page:
    • If you have eCommerce plan, click Launch next to the eCommerce product you want to manage.
Please Note: If you have one eCommerce product, you will be directly routed to your eCommerce dashboard.
    • If you have a Website plan, click Launch Website Builder.

3. Once inside your eCommerce, click Store on the left menu and then select Settings:

Click Store, then select Settings

4. Look for File Templates and click on the Manage button:

File Templates

  1. This will take you to the File Templates page, where you can create, edit, or download an inventory template.

How to Create a New Inventory Template

  1. On the File Templates page, click on the Add New button on the top-right:

    Add New

  2. In the pop-up, you can execute the following actions:

Add New File Template

    • Enter the template Name.
    • Select the Type:
      • Import type to create a Custom Import Template
      • Export type to create a Custom Export Template
    • Choose the Storefront and Warehouse from the drop-down to associate with the Template.
    • Choose which product Identifier you want to use to identify your products:
      • SKU (Stock-Keeping Unit)
      • Warehouse SKU
      • Supplier SKU
    • Mark the File Includes Header checkbox if you want to include a header row in the file.

3. Once you have added your template details, click the Next button.

4. Click on the Add Attributes button on the top-right:

Add Attributes

  1. Select the attributes you would like to add to the Inventory Template from the list:

Select the attributes you would like to add

6. Drag and drop attribute columns to rearrange them in the Template:

Drag and drop columns

7. Delete an attribute by clicking the ✖ button on the corresponding column header if needed:

Delete icon

  1. Save changes by clicking the Save Template button:

Save Template

How to Edit an Existing Inventory Template

  1. Choose a Custom Inventory Template from the My File Templates list and click Edit:

Click Edit

Please Note: You cannot edit default inventory templates.
  1. Follow steps 4 to 8 listed above to add or edit attributes.

How to Download an Inventory Template

  1. Choose one of the Custom or Default Inventory Templates from the list, then click the horizontal ellipses on the right:

    Horizontal ellipses

  2. Select Download Format:

Download Format

The Inventory Template Format will be automatically downloaded to your computer as a CSV file. You can use it to Bulk Import & Export for eCommerce Inventory Management.

How to Set Up an Automated Inventory Feed

For instructions on how to set up an automated inventory feed, please see Setting Up an Automated Inventory Feed in eCommerce.

Review

Custom inventory templates help you take control of your eCommerce inventory management. By streamlining the import and export of product information, you'll save time and reduce errors, optimizing your online presence.