How to View and Respond to Messages in Marketing

Customer relationships that you believed could never be significant become significant. Proper handling of marketing messages may be the difference between failure and success. Whether you are a seasoned marketer or one new to the world of marketing, these guidelines will help you view and respond to messages in marketing like an ace, where every customer contact counts.

How to View and Respond to Messages

To view and respond to messages, follow these steps:

  1. Log in to your account via https://www.web.com/my-account/login.
  2. In your Account Manager, click Websites on the left side of the page:
    • If you have eCommerce plan, click Launch.
Please Note: If you have one eCommerce product, you will be directly routed to your eCommerce dashboard.
    • If you have a Website plan, click Launch Website Builder.

3. Once inside your eCommerce account, click Marketing on the left menu, then select SocialBooster from the options.

  1. Next, select Messages.

    • Alternatively, you can view your messages within the Social Booster Dashboard by clicking the View All link within the Messages tile.

5. Select a Business Page from the drop-down to open your message inbox.

  1. From here, you can view customers' messages and respond to them. Enter your response on the empty field and click Send.

View and enter response, then click Send

Please Note: Facebook and Instagram have automated responses. If you want to update this, log in to your Meta Business Suite account. For instructions on turning on/off instant replies, check out https://www.facebook.com/help.

Below is how a response will look on the customer's end on Facebook, for example.

Sample response on Facebook

Review

So there you have it! Knowing how to view and respond to messages in marketing is a game-changer. With these simple steps and utilizing the right tools, you can build stronger customer relationships and drive business growth. Now, go out there and make every interaction count!