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How to Manage Contact Form Emails
A contact form on your online store acts as an essential connection between the site and your customer, providing a direct channel of communication for questions, comments, and other purposes. But handling the volume of emails these forms create may be a difficult task, frequently resulting in busy inboxes and missed communication opportunities. To make sure that every message is handled correctly, and nothing gets lost in the process, this article aims to provide a thorough guide on how to manage contact form emails.
Check out All About Contact Forms to learn more.
In this article, we will discuss:
Viewing Contact Form Submissions
Follow the steps below to view and begin responding to product feedback through contact forms.
- Log in to your Account Manager via https://www.web.com/my-account/login.
- On your Account Manager homepage, click Websites on the left menu. If you only have one eCommerce product, you will be automatically routed to your eCommerce dashboard.
If you have multiple eCommerce products, click Launch next to the product you would like to update.
On the left navigation menu, select Customers.
From the drop-down menu, select Contact Form Inbox. This is where you can view the messages that were submitted by your website visitors. Respond to them and convert contact form inquiries into sales leads.
Managing Contact Form Submissions
After accessing the Contact Form Inbox, you will be redirected to the Form Inbox page. On this page, you will find the Summary and the Individual tabs. This is where you can effectively communicate with your site visitors and possibly close deals faster with effective communication via contact forms. Select from the options below to view each tab.
Summary
In the Summary tab, you will find a list of submissions on your website and do the following actions:
Bulk Action drop-down – Select a submission by ticking the checkbox beside it. You can also select multiple submissions. You can flag or unflag submissions in bulk. Select Flag to flag messages for follow-up or Unflag to unflag them.
- Submission Time – Shows the date and time when the contact form was submitted.
- Flagged – Shows the status of whether a specific submission has been flagged or not. If it's flagged, it will show a green check mark.
- Template – Shows which specific contact form was used and submitted by your site visitor.
- Email – Shows the visitor's email address used when submitting the contact form.
Actions – Click on the vertical ellipsis to show the View Response, Flag, and Remove options.
Please Note: When clicking on the View Response option, you will be redirected to the Individual tab to see more details on this specific submission.
Individual
In the Summary tab, you will find a list of submissions on your website and do the following actions:
Unflagged/Flagged drop-down – Click on this drop-down button and select if you want to flag or unflag this submission.
- Contract Details – View the contact details of who submitted the submission.
Email – Respond by sending an email to the one who submitted the submissions. Alternatively, you can use the Respond to Message button found at the lower-left side of the page.
Review
Learn the challenge of managing contact form emails effectively. We all know a website's contact form is crucial for customer communication, but keeping up with a high volume of inquiries can be overwhelming.
Here, you'll discover a step-by-step approach to ensure every message gets the attention it deserves. Learn how to:
- View Contact Form Submissions: We'll walk you through accessing your contact form inbox using your web hosting account.
- Manage Contact Form Submissions: Once you've accessed your inbox, you'll discover how to manage inquiries using the Summary and Individual tabs efficiently. This includes bulk actions, prioritizing messages, viewing contact details, and responding to emails.
Following these steps will transform your contact form into a powerful tool for nurturing leads and closing deals faster.