Taking Direct Payment in eCommerce

With the Direct Payment feature, you can take direct payments from your customers within your eCommerce account. This can be helpful if you need to process payments over the phone for your customers or in situations where your customers are unable to process their orders online.

As part of this feature, you can add a Direct Listing Price if you want to charge a different price for your products. If you leave the Direct Listing Price blank, the pricing will default to the Listing Price, the price you initially set for your products in your store.

Please Note: You need to enable Stripe as a payment processor to use the Direct Payment feature. For instructions on enabling Stripe, please see Adding a Payment Processor.

In this article, we will discuss:

How to Set a Direct Listing Price

To set a Direct Listing Price for your products, follow the steps below: 

  1. Once inside your Website Builder, click Store on the left menu.

  1. Then select Products. Select a product from the list.

  1. Go to the My Store tab. Under the Pricing section or Variations section, you can set a Direct Listing Price for the product you selected.

Pricing section:

Revise Listing button:

  1. After setting the Direct Listing Price, click Revise Listing in the upper right corner of the Product Details page to save your change (or the Save button if a product is in a draft state).
    • If you are adding a Direct Listing Price for product variants, click the Save link first before clicking the Save button.

Please Note: If you have set a Direct Listing Price for your products, it will become the default price for any direct payment made for those products instead of the Listing Price you have set in your store. 

How to Take a Direct Payment

To take direct payments from your customers for their orders, follow the steps below:

  1. Once inside your Website Builder, click Store on the left menu.

  1. Then select Sales -> Take a Payment. Click the Integrate Stripe Now button.
    • The Integrate Stripe Now button will be disabled until you enable Stripe to be a payment processor. For instructions on enabling Stripe, please see  Adding a Payment Processor.

Please Note:

  • If you do not have any products listed in eCommerce, you will see the Create Product pop-up after clicking the Integrate Stripe Now button.
  • If you already have products listed in eCommerce, you still have the option to add new products by clicking on the Add New Product button.
  • Once you have filled in the required fields to create or add a new product, click Next.  You will now see the new product in your list of products on the Add Products To Order page.
  • For more information on adding products, see How to Add a Product to Your eCommerce Site.

Create Product pop-up:

Add Products To Order page:

  1. On the Add Products To Order page, enter a quantity under Qty for Order for the products the customer wants to order. Then, click the checkmark to save the quantity before clicking the Continue button on the upper right corner of the page.

    You will then be taken to the Cart.

  1. Select the appropriate shipping options, then click Checkout.

  1. Complete the checkout form and enter the customer’s payment information. Once you have confirmed with the customer that the information you have entered is correct, click Place Order.

You will be automatically redirected to the Order Details page to view the Order Summary. You and the customer will automatically receive an email confirming the order.

For instructions on how to view the Order Details page again, please see How to View Your eCommerce Order Status.

Review

Taking direct payments empowers businesses to streamline transactions and expand their reach. By evaluating your needs and exploring the available options, you can choose the best direct payment solution to optimize your sales process and enhance the customer experience.